People leadership is hard (and it’s not going to get easier)

“My god, Ross, PEOPLE!”

“Do you want to come and manage my team, Ross, because I am OVER IT?”

“A person (who started in June) quit after I declined their last-minute request for three weeks' leave in January. WTF!”

“How can someone have a degree and still not be able to write a coherent, professional email?!”

“I took five references on the guy (our most rec…