The Swissotel Sydney's $23 complimentary plate of fruit: A customer service story

When I am working interstate, I almost always stay in a four star rating, or above, hotel in the city’s CBD.

Although not a corporate account, I would think that my patronage would be worth some hotels doing something a little extra to keep me happy. And generally it doesn’t take much to keep me happy. But then again it doesn’t take much to make me unhap…