Whose job are you doing?

Last week I had a conversation with one of my long-time clients. His issue was, in a nutshell, not having time to do his job because he was too busy doing the job of his staff.

What does that mean?

In his situation this meant:

• Doing the work of staff who had been recruited but had not yet started

• Doing the work of staff who were late to work

• Doing the work o…